INSIDE SALES

•IN 2015•

Customers are more educated than ever before

WHAT IS INSIDE SALES

Sale of product of services by
sales personnel thru phone or online


How Inside Sales is Changing

Sales used to be this way

WHY IT NO LONGER WORKS


The average buyer has completed
her decision-making process before
engaging a sales professional

68%

OF THE PROCESS
ALREADY
COMPLETED


Outbound leads are costing more
to the company

300%

INSIDE SALES
IS FASTER
THAN OUTSIDE
SALES

40%

OF LARGE COMPANIES
PLAN TO INCREASE
THEIR INSIDE SALES
HEADCOUNT BY2016

- Salesforce

61%

OF B2B MARKETERS
USE SOCIAL MEDIA
CHANNELS TO
INCREASE LEAD
GENERATION

75%

OF B2B PURCHASES
ARE INFLUENCED
BY SOCIAL MEDIA

77%

OF B2B COMPANIES
HAVE ACQUIRED
CUSTOMERS
THROUGH FACEBOOK

THE FUTURE OF INSIDE SALES

Inside Sales will continue to
adapt and change over time

Here are some predictions:


Social selling will become
commonplace



Education will continue to be the
most important selling tactic


Cross-channel and multi-channel
selling will continue to grow